FAQ

What’s the benefit of Metropolitan Shuttle over an online bus directory?

When you search for a bus charter or rental bus company online, you likely will get links to online bus directories. These directories will include any bus-owning transportation company willing to pay them for a listing. However, they don’t take into account the U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) ratings. In these directories, you will often find companies with a conditional or unsatisfactory rating; and not just those with satisfactory ratings.

If you’re not a transportation industry insider, you probably don’t realize that you can do further research into the DOT reports and learn a vehicle’s rating. These directories are paid for by advertisers and the data contained within is not necessarily harvested with the safety and well-being of the consumer in mind.

How do I know my bus will be compliant with FMCSA and have the proper insurance?

Metropolitan Shuttle consults constantly with the FMCSA SAFER database to confirm the DOT records of bus operators scheduled for upcoming trips. We also confirm insurance certificates. Your Metropolitan Shuttle account representative can provide you with copies of the relevant reports and certificates for the buses and/or operators being used on your trip.

How much will it cost to charter a bus?

Typically, buses are rented for a minimum of four or five hours of use (with occasional exceptions). A 55-passenger standard executive charter bus is usually between $450 and $650, but could be up to $700 depending on location and circumstances. There will be charges of $110 to $130 per additional hour, depending on location. This is a question we get a lot, so we wrote an article about it. Please refer to the article “How Much Does it Cost to Charter a Bus?” on our blog to learn more. Your Metropolitan Shuttle® account executive will be happy to assist you with a quote for your specific trip.

Why do some bus quotes seem so much more expensive than others?

Indeed, bus charter prices seem to be all over the place. Remember that old adage that you get what you pay for? Well, it sure does hold true in this industry. Should you receive a better quote than the quote provided by Metropolitan Shuttle®, please let us know and we’ll do everything possible to negotiate a better rate for you. Remember, we are here to work for you!

Can I purchase just one or two seats for a trip?

No. Our service is strictly a charter service where you rent the bus for your group’s exclusive use.

What if my bus is late, or we have a breakdown during our trip?

Metropolitan Shuttle has an after-hours, 24/7 emergency number just for such occasions. Please call 1-800-274-3846 for immediate assistance.

If I don’t need the bus for the entire day, will I still need to pay for it for the entire day?

Most charter services have four- or five-hour minimums on vehicle rentals. Therefore, if your event is from 9am to 5pm and you’re booking a vehicle for transportation both to and from, it could cost the same amount to keep the vehicle for the day as it would to have it leave and come back for the return trip. However, there are occasions when we can offer special one-way transfer rates to accommodate those types of circumstances.

Do the buses have air conditioning?

Yes, most buses have air conditioning. School buses usually do not.

Who arranges and pays for the driver’s hotel room?

Typically, the client will be responsible for booking the driver’s room on overnight trips. Often, if you ask, hotels will add a complimentary room for the driver when you book rooms for a large group.

How far in advance should I reserve my bus?

The sooner, the better. Buses are reserved on a first come, first served basis and can sell out fast during busy times.

Can I charter a minibus for an overnight trip?

Minibuses are not designed for long-distance travel. They are much lower to the ground and therefore far less comfortable for passengers travelling on the highway. Few, if any, operators will allow their minibuses to travel much more than 100 miles out of a given city.

Is smoking allowed on the bus?

Absolutely not.

Is alcohol allowed on board?

Policies vary from operator to operator. Alcohol often is allowed; however, a refundable security deposit may be required in order to bring alcohol on board. Please consult with your account executive should you wish to bring alcohol on your trip.

How many video monitors do the buses have?

Deluxe charter buses will typically have four to six video monitors. Minibuses will have 1-3.

Will the bus I get look like the one I picked out on your website?

Our website shows examples of what the buses that we typically offer for charter look like. Your Metropolitan Shuttle account executive can provide the specifics of the bus you’ll be getting for your particular event.

Do you have access to buses with handicap accessibility?

Yes, we can provide ADA Accessible buses. Please consult with your account executive to discuss your specific needs.

Can our group be listed as an Additional Insured on the Operator’s insurance policy?

Absolutely. Please consult with your account executive to discuss the details.

Here's what some of our customers had to say about our service: Here's what some of our customer had to say about our service:

“The bus trip was perfect. I received many comments from the attendees about how convenient the service was for our trip. I believe during our future Yankees excursions we will use your service and keep you in mind for others. Thanks!!”

Columbia University Business School

“When the Department tasked your company to come up with drivers, vans & buses to support the G20 summit on such short notice, you not only met that challenge, but were resourceful in getting us photos and bio data needed to meet the security requirements. (We have a total of 44 drivers) with only 8 DOS drivers as well as all the vehicles needed – this is indeed an accomplishment!”

G20 Summit

“I just wanted to send you a note thanking you for the great service you gave the St. David Show Choir during our recent visit to California. The buses were always nice and prompt and the bus drivers were very courteous, We hope to use your company on future visits. Thank you again.”

St. David Arizona Show Choir

“Thank you for all of your help during the past few weeks. We couldn’t have made it through L.A. Screenings … without you!”

Sony Pictures Television International

“Thank you for your kind assistance to the Office of Homeland Security. It was a pleasure working with you.”

U.S. Department of Homeland Security

“I am an attorney and the coordinator for a golf trip for our firm’s clients in Birmingham.  I was recently left in a bind with another transportation company at the last minute.  I called Metropolitan and reached Nevin.  He immediately took care of me and rectified the situation – he responded to everything quickly, got everything I needed arranged, and had a great personality while doing it.  I just wanted to drop a note since customer service can be such unrewarding work as I feel that people are quicker to point out the negatives rather than the positives in this business.  Nevin did a job well done.”

Hennessy & Roach, P.C.

“Thank you, thus far, for your shuttle services from Morehouse School of Medicine to Grady Memorial Hospital. We have received numerous of compliments of vehicles as well as time efficiency. I kindly request for shuttle driver, Isaac, to frequently transport us to our locations. He is a careful and professional driver with extensive knowledge of the downtown Atlanta area as well as familiar with our time schedule and route. Again, thank you for your services.”

Morehouse School of Medicine

“Everything went off without a hitch. Your limos and buses were perfect, and very accommodating given the flexibility we needed with the rain. By all means, I won’t hesitate to call you for anything we need or refer my friends for anything they may need in the future.”

Private event

“Things went superbly; words cannot describe how amazing things went. This was my first year to act as Social Chair and put large groups like this and then move them for a night of fun. But ya’ll helped so much with finding the extra buses I needed in such a small time, I didn’t think it could be done but ya’ll proved me wrong. Andy kept me updated and helped out more than was necessary and was right on top of everything. He helped me understand what would be needed and expected and I hope that everything on our side went well. The service was great; the bus drivers introduced themselves, gave me cell phone numbers, and were very friendly to everyone that rode. Then we were off and everything ran smoothly. I cannot stress how grateful I am and how amazing the buses were, everything went better than planned. Thank you so much for the service and you went above and beyond our standards, you have a great company and we will definitely use you in the future… maybe with a little more time to spare (haha). Thank you again and if there was anything that [you] were concerned about on our part, please let me know so I can make changes in the future.”

Oklahoma State University

“I want to take this opportunity to thank you for your help and support in coordinating the bus transportation for our employee meetings… As I mentioned to you when I first contacted Metropolitan, the drivers were late the last two years but this year, thanks to you, your driver Eric was at the facility earlier than the designated time. Because of this, our employees arrived at our main plant in a timely manner and the meetings started very promptly.”

Palladon Iron Corporation

“I wanted to thank and compliment you, your company, and most of all, your driver. Your response to our request for a quote was fast and efficient. You showed both courteous and professional service. We had already had scheduled and paid for our trip with another bus service when they cancelled three days prior to our service date. You got us back “on track” within hours of that cancellations at a competitive price. Your driver was exceptional. He was dressed in a well pressed suit, courteous beyond belief, and a excellent and safe driver. You have won all our future business.”

Hinsdale Cub Scouts

“I really appreciate the fact that you understood my concern about the driver being on-time. I was really worried that 2008 would be a repeat of 2006 and 2007 but thanks to you, everything went smoothly. I can assure you that I’ll call Metropolitan again in 2009. Thank you again for your outstanding work on this request. I enjoy working with people who pay attention to details and who make it a point to provide good customer service. You scored very high on both counts! Have a great day.”

Trojan Battery

“It was awesome. Our driver was exceptional and our bus exceeded expectations. Thanks for all your assistance and we will use you again in the future.”

Glazier Foods

“Your professionalism is greatly appreciated. It’s always a pleasure to work with  Metropolitan Shuttle!”

Mercury Marketing Resources, Inc.

“Thank you for the good service provided by Yvan last Saturday in NY. On time, friendly, clean bus…we shall surely recommend your company to others as the occasion arises.”

Hon. Consul of the Kingdom of Belgium in Illinois & Indiana

I wanted to thank you for all of your assistance with our event this past weekend. The drivers were prompt and courteous and I received more than 1 compliment about them from the graduates, especially Glenn, whom the riders found very amusing.

They were fantastic at communicating with me and making sure that we were all on the same page and I am looking forwarding to booking your company for my next event.

Red Lion-Concordia University

“We had a wonderful time this weekend and it couldn’t have happened without great transportation. I had no references and got your co. from a Google Search and we were very pleased. The driver was early, the bus was nice and clean and Danny our driver was very good and personable. Based on my experience I would use Metropolitan again and recommend to my friends.”

Spread the Word Ministries

“I didn’t want the week to end without getting I touch with you to let you know in writing how satisfied we were with everything from beginning to end… your professionalism, our changes and your willingness to accommodate them. The bus was beautiful.  Mr. Thomas, our driver was fantastic.  A total professional.  Everyone raved about how wonderful he was.  How well he managed the high volume of traffic in Manhattan on the day of our trip.  He got our group here from NY to PA happy, safe and in good time… We are planning our next event and are looking at the logistics involved of shuttling guests every hour on the hour for a 24-hour period from the NJ transit station to our next locale.  We are keeping Metropolitan Shuttle at the top of our list for all our future transportation needs.”

The Shuttah Group

The service provided was excellent. We did not have any complaints with Bus that was provided or the drivers. There was a very high level of professionalism being exemplified by the office team (Chanel) and the drivers. I would highly recommend Metropolitan Shuttle to other clients. The level of service deserves 5 stars. Thanks again!

MHI Inc.