Privacy Policy

Metro Travel Services, Inc.

dba Metropolitan Shuttle
INTERNET PRIVACY STATEMENT

Metro Travel Services, Inc. (“Metropolitan Shuttle,” “we”, “us” or “our”) is committed to respecting the privacy rights of visitors to the website owned by Metropolitan Shuttle. While visiting the Site, We may ask you to provide information that personally identifies you, including but not limited to, your E-mail address, name, home address, credit card and billing information (“Personal Information”) for the purpose of interacting with the Site. To further the protection of your Personal Information, Metropolitan Shuttle has adopted the privacy policies outlined below, which serve as the basis for our user and advertiser relationships. This Privacy Policy is intended to comply with privacy laws applicable to Metropolitan Shuttle and the operation of the Site. This Privacy Policy, however, does not cover Metropolitan Shuttle’s offline privacy practices.

1. INFORMATION COLLECTED:

We collect two types of information about users: “Personal Information” (such as name, email address, mailing address, phone, personal preferences and other account-related information) and “Aggregate Information” (such as information about how many users log on to the Site on a daily basis). Personal Information is collected online when users voluntarily submit non-public personal information on the Site by establishing a customer account, requesting information, booking reservations, purchasing our products or otherwise engaging our services, receiving electronic notices or other similar communications and other similar activities. Aggregate Information is non-personally identifiable/anonymous information about you, such as age, gender, pages most frequently accessed by you or search terms entered by you. Aggregate Information is used in a collective manner, and no single person can be identified by that compiled information (for example, the number of people who logged into the Site in a particular day). Aggregate Information does not personally identify a specific user. Your Personal Information will be retained for fulfillment of the intended purposes for which such Personal Information is collected.

2. SECURITY:

Metropolitan Shuttle maintains commercially reasonable safeguards to ensure the security, integrity and privacy of the Personal Information provided by you. Such security safeguards are intended to be appropriate to the sensitivity of the Personal Information collected. To the extent Metropolitan Shuttle transfers any Personal Information to third parties, we will use commercially reasonable efforts to assure that such third parties to which we may transfer any Personal Information have knowledge of our Privacy Policy and provide sufficient protection of such Personal Information.

3. COOKIES:

Like many other commercial websites, the Site may utilize a standard technology called a “cookie” to collect information about how the Site is used. A “cookie” is a small text file placed on your hard drive by our web page server. These cookies do not collect Personal Information, only Aggregate Information, and Metropolitan Shuttle does not combine Aggregate Information collected through cookies with other Personal Information to determine who you are or your e-mail address. The Site can only access the Aggregate Information from a cookie sent by the Site. We cannot access other cookies sent by other web sites or the information contained therein. Additionally, we cannot learn your email address through the use of a cookie. The only way we would learn such Personal Information is if you specifically submit that Personal Information to us, for example, by requesting information, a quote, etc. We use cookies to track usage of the Site and further customize your experience when you are visiting the Site. By tracking usage, Metropolitan Shuttle can best determine what features of the Site best serve the users. Without cookies, the Sites would “forget” items that may be stored, such as purchases or schedule searches, when you go to a different page. The session information used by the Site is deleted when your browser is closed. On those pages of the Site that do not require registration, you may decline to accept cookies sent by the Site by selecting an option on your browser to reject cookies. Other sites linked to the Site may also send cookies; however we do not control such activities.

4. USE OF INFORMATION:

We take your privacy very seriously. We will use the Personal Information provided by you in accordance with good commercial practice and applicable law. If you provide us with Your E-mail address, or have done so in the past, we may upon occasion send you E-mail offers. We may use information provided by you, for example, to provide a service, to ensure proper billing, to measure consumer interest in our various services and to inform you about various products and services offered on the Sites. These offers may be based on information provided by you in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyles, as well as information available from external sources such as census bureau data. These E-mail offers will come exclusively from Metropolitan Shuttle or its affiliated companies. All offers are carefully developed to ensure that they meet our standards. Our goal is to target offers to Site users who we believe will find them of value. The lists used to send you product and service offers are developed and managed under conditions designed to safeguard the security and privacy of your Personal Information. By providing information using the Site, you warrant to Metropolitan Shuttle that your Personal Information is reliable for its intended uses, accurate, complete and correct, and that you will promptly notify use if such Personal Information is no longer current or correct.

5. NO DISTRIBUTION:

As a general policy, Metropolitan Shuttle does not share, sell or trade Personal information with third parties without permission from the user; however, we may provide your Personal Information to third parties directly involved in the successful fulfillment of services on your behalf, including bus and other transportation partners. Any Personal Information, however, will be used by such organizations only to perform their functions and/or to provide services in support of the Site or as otherwise approved by you and for no other purpose. We reserve the right to assign or transfer Your Personal Information to any successor in interest to our business associated with the Site by merger, reorganization, sale of assets or operation of law. Aggregate information may at times be shared with Metropolitan Shuttle business partners and other third parties. We also may divulge Personal Information if such information is required for us to comply with any valid legal process, such as a subpoena, search warrant, statute or court order, or if we reasonably believe that you have committed unlawful acts or acts that may endanger the health or safety of another user or of the general public.

6. CORRECTIONS TO PERSONAL INFORMATION COLLECTED ONLINE:

You may request to view the Personal Information collected about you through your use of the Site by sending an E-mail to Metropolitan Shuttle at the Contact Address. We will send such Personal Information (or a summary thereof) for review only to the email address that we have on file for the account name that is associated in our database for such information. If at any time you wish to change, correct or update your Personal Information, or have it removed from our database, please contact us by sending an email to the Contact Address. Please be sure to include your email address, full name and postal address.

7. CHILDREN:

Metropolitan Shuttle does not knowingly solicit data from children or knowingly market to children. Metropolitan Shuttle is concerned about the safety of children and their use of the Internet. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act of 1998, we do not knowingly request or solicit personally identifiable information from anyone under the age of 18. In the event that we receive actual knowledge that we have collected such Personal Information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is reasonably practical.

8. LINKED INTERNET SITES:

You should be aware that other Internet sites to which you hyperlink from the Site may contain privacy statements that differ from our Privacy Policy. Metropolitan Shuttle encourages you to read and understand such privacy policies and terms of use of any linked sites accessed by you. If you decide to access such linked sites and/or provide any personal information to such linked sites, you do so entirely at your own risk. Metropolitan Shuttle is not responsible for such provisions, and expressly disclaims any and all liability related to such provisions.

9. MISCELLANEOUS TERMS:

No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Metropolitan Shuttle to intercept or access transmissions or private communications unlawfully. If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy, including but not limited to limitations of damages and application of the law of the State of Maryland . UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL METROPOLITAN SHUTTLE OR ITS AFFILIATES, CONTRACTORS AND CONSULTANTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF THE INFORMATION OR MATERIALS ON THE SITE, EVEN IF METROPOLITAN SHUTTLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE EXCLUSIVE REMEDIES PROVIDED UNDER THIS PRIVACY POLICY FAIL OF THEIR ESSENTIAL PURPOSE.

 

Here's what some of our customers had to say about our service: Here's what some of our customer had to say about our service:

“The bus trip was perfect. I received many comments from the attendees about how convenient the service was for our trip. I believe during our future Yankees excursions we will use your service and keep you in mind for others. Thanks!!”

Columbia University Business School

“When the Department tasked your company to come up with drivers, vans & buses to support the G20 summit on such short notice, you not only met that challenge, but were resourceful in getting us photos and bio data needed to meet the security requirements. (We have a total of 44 drivers) with only 8 DOS drivers as well as all the vehicles needed – this is indeed an accomplishment!”

G20 Summit

“I just wanted to send you a note thanking you for the great service you gave the St. David Show Choir during our recent visit to California. The buses were always nice and prompt and the bus drivers were very courteous, We hope to use your company on future visits. Thank you again.”

St. David Arizona Show Choir

“Thank you for all of your help during the past few weeks. We couldn’t have made it through L.A. Screenings … without you!”

Sony Pictures Television International

“Thank you for your kind assistance to the Office of Homeland Security. It was a pleasure working with you.”

U.S. Department of Homeland Security

“I am an attorney and the coordinator for a golf trip for our firm’s clients in Birmingham.  I was recently left in a bind with another transportation company at the last minute.  I called Metropolitan and reached Nevin.  He immediately took care of me and rectified the situation – he responded to everything quickly, got everything I needed arranged, and had a great personality while doing it.  I just wanted to drop a note since customer service can be such unrewarding work as I feel that people are quicker to point out the negatives rather than the positives in this business.  Nevin did a job well done.”

Hennessy & Roach, P.C.

“Thank you, thus far, for your shuttle services from Morehouse School of Medicine to Grady Memorial Hospital. We have received numerous of compliments of vehicles as well as time efficiency. I kindly request for shuttle driver, Isaac, to frequently transport us to our locations. He is a careful and professional driver with extensive knowledge of the downtown Atlanta area as well as familiar with our time schedule and route. Again, thank you for your services.”

Morehouse School of Medicine

“Everything went off without a hitch. Your limos and buses were perfect, and very accommodating given the flexibility we needed with the rain. By all means, I won’t hesitate to call you for anything we need or refer my friends for anything they may need in the future.”

Private event

“Things went superbly; words cannot describe how amazing things went. This was my first year to act as Social Chair and put large groups like this and then move them for a night of fun. But ya’ll helped so much with finding the extra buses I needed in such a small time, I didn’t think it could be done but ya’ll proved me wrong. Andy kept me updated and helped out more than was necessary and was right on top of everything. He helped me understand what would be needed and expected and I hope that everything on our side went well. The service was great; the bus drivers introduced themselves, gave me cell phone numbers, and were very friendly to everyone that rode. Then we were off and everything ran smoothly. I cannot stress how grateful I am and how amazing the buses were, everything went better than planned. Thank you so much for the service and you went above and beyond our standards, you have a great company and we will definitely use you in the future… maybe with a little more time to spare (haha). Thank you again and if there was anything that [you] were concerned about on our part, please let me know so I can make changes in the future.”

Oklahoma State University

“I want to take this opportunity to thank you for your help and support in coordinating the bus transportation for our employee meetings… As I mentioned to you when I first contacted Metropolitan, the drivers were late the last two years but this year, thanks to you, your driver Eric was at the facility earlier than the designated time. Because of this, our employees arrived at our main plant in a timely manner and the meetings started very promptly.”

Palladon Iron Corporation

“I wanted to thank and compliment you, your company, and most of all, your driver. Your response to our request for a quote was fast and efficient. You showed both courteous and professional service. We had already had scheduled and paid for our trip with another bus service when they cancelled three days prior to our service date. You got us back “on track” within hours of that cancellations at a competitive price. Your driver was exceptional. He was dressed in a well pressed suit, courteous beyond belief, and a excellent and safe driver. You have won all our future business.”

Hinsdale Cub Scouts

“I really appreciate the fact that you understood my concern about the driver being on-time. I was really worried that 2008 would be a repeat of 2006 and 2007 but thanks to you, everything went smoothly. I can assure you that I’ll call Metropolitan again in 2009. Thank you again for your outstanding work on this request. I enjoy working with people who pay attention to details and who make it a point to provide good customer service. You scored very high on both counts! Have a great day.”

Trojan Battery

“It was awesome. Our driver was exceptional and our bus exceeded expectations. Thanks for all your assistance and we will use you again in the future.”

Glazier Foods

“Your professionalism is greatly appreciated. It’s always a pleasure to work with  Metropolitan Shuttle!”

Mercury Marketing Resources, Inc.

“Thank you for the good service provided by Yvan last Saturday in NY. On time, friendly, clean bus…we shall surely recommend your company to others as the occasion arises.”

Hon. Consul of the Kingdom of Belgium in Illinois & Indiana

I wanted to thank you for all of your assistance with our event this past weekend. The drivers were prompt and courteous and I received more than 1 compliment about them from the graduates, especially Glenn, whom the riders found very amusing.

They were fantastic at communicating with me and making sure that we were all on the same page and I am looking forwarding to booking your company for my next event.

Red Lion-Concordia University

“We had a wonderful time this weekend and it couldn’t have happened without great transportation. I had no references and got your co. from a Google Search and we were very pleased. The driver was early, the bus was nice and clean and Danny our driver was very good and personable. Based on my experience I would use Metropolitan again and recommend to my friends.”

Spread the Word Ministries

“I didn’t want the week to end without getting I touch with you to let you know in writing how satisfied we were with everything from beginning to end… your professionalism, our changes and your willingness to accommodate them. The bus was beautiful.  Mr. Thomas, our driver was fantastic.  A total professional.  Everyone raved about how wonderful he was.  How well he managed the high volume of traffic in Manhattan on the day of our trip.  He got our group here from NY to PA happy, safe and in good time… We are planning our next event and are looking at the logistics involved of shuttling guests every hour on the hour for a 24-hour period from the NJ transit station to our next locale.  We are keeping Metropolitan Shuttle at the top of our list for all our future transportation needs.”

The Shuttah Group

The service provided was excellent. We did not have any complaints with Bus that was provided or the drivers. There was a very high level of professionalism being exemplified by the office team (Chanel) and the drivers. I would highly recommend Metropolitan Shuttle to other clients. The level of service deserves 5 stars. Thanks again!

MHI Inc.