Terms Conditions


1. Effective Time of Contract. Quotes & Invoice/Contracts provided by Metropolitan Shuttle are based on availability of vehicle(s) and driver(s) from within our network at the time of provision of such quote. Failure of Customer to sign and fax back Invoice/Contract promptly can result in unavailability. Further, Metropolitan Shuttle shall reserve the right to decline provision of services in the event that a worthy operator cannot be confirmed for Customer’s service. Customer does not have a binding commitment on the part of Metropolitan Shuttle until (i) Customer’s signature on the Invoice/Contract and these terms and conditions is received by Metropolitan Shuttle, and (ii) Metropolitan Shuttle has received confirmation from the transportation service provider that appropriate vehicle(s) and driver(s) are available for Customer’s event. Confirmation may occasionally require more than one day.

2. Payment. Final payment for charter service is due and payable at least thirty (30) days in advance of the first date of service. In the case of bookings more than 30 days prior to the Event, a 20% deposit should be paid upon confirmation of the service. When making payment, Customer should indicate on its check or other mode of payment, the Invoice/Contract number to insure proper credit. Customers will be billed an administrative and handling charge of four percent (4%); however, this fee will be waived for payments made by check, certified funds, money order or wire transfer. Customer shall pay all costs of collection and enforcement by Metropolitan Shuttle, including, without limitation, attorneys’ fees and court costs. In the case of bookings less than 30 days prior to the Event, full payment will be due upon booking. Late payments, payments made after the agreed and specified payment date, will be subject to a 1% per day interest charge.

3. Collection. Customer agrees to pay all costs, expenses, collection and attorney’s fee, as allowed by law, either expected or incurred by Metropolitan Shuttle due to any breach or default by the Customer of any terms of this contract.

4. Standard of Care. Our service providers are carefully selected. Metropolitan Shuttle confirms that all transportation service providers in its network are registered and insured and have no unsatisfactory ratings with the Federal Motor Carrier Safety Administration. Further, all drivers are confirmed as safe drivers by our providers. Equipment furnished by the service provider is inspected before being assigned to the charter service for mechanical reliability. The vehicles provided will accommodate the number of passengers specified in Customer’s order.

5. Itinerary; Extended Day Trips. Customer must provide Metropolitan Shuttle with complete itinerary information no later than seven (7) days prior to service. Failure to provide such information may result in cancellation of your contract and forfeiture of ten percent (10%) of the amount of the contract. Prices are subject to change based on the final itinerary. The Customer is responsible for reserving and paying for a room for each driver.

6. Changes; Additional and Unforeseen Costs. Any change in service at the request of the Customer that results in an increase in miles or hours over that of the contracted service shall result in an additional charge. Customer agrees to sign trip sheet upon the request of the driver for confirmation of service completion time. Tolls, parking charges, driver accommodations in the event of an overnight trip, etc., will be the responsibility of the Customer unless otherwise stated. Metropolitan Shuttle will notify the Customer of any anticipated additional charges that may be expected to be incurred at the time of the original order. Any additional fees unforeseen prior to the departure of the charter are the responsibility of the Customer. When the nature of the charter trip is such that a greater than normal amount of time and material will be necessary to clean the vehicle properly upon its return to garage, Metropolitan Shuttle, at its option, may require additional cost to cover such additional time and materials.

7. Personal Items of Passengers. Customer hereby acknowledges that neither Metropolitan Shuttle nor the service provider shall have any responsibility whatsoever for any personal property of the passengers. Baggage and all other personal property will be handled only at passengers’ own risk. Passengers’ baggage shall be carried subject to the available accommodations (as determined solely by the service provider) provided by interior and/or exterior racks. Personal items of passengers are loaded and transported at the sole risk of the passengers.

8. Damage to Transportation Equipment. Customer hereby agrees to assume responsibility for and to reimburse Metropolitan Shuttle for the costs associated with any damage to the transportation equipment/vehicles supplied by or through Metropolitan Shuttle caused by passengers.

9. Objectionable Persons. Metropolitan Shuttle and its service providers reserve the right to refuse to transport persons under the influence of intoxicating liquor or drugs, or who are, or are likely to become, objectionable to other persons or if the driver feels threatened in any way.

10. Conduct of Passengers. Passengers shall not interfere with the operator in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle.

11. Fire Arms, Explosives And Fireworks. Possession of firearms, explosives and fireworks (whether in baggage or on the person) are strictly forbidden on any vehicle provided hereunder.

12. Binding Authority. Customer represents and warrants to Metropolitan Shuttle that the undersigned signatory, signing on behalf of Customer, has the authority to bind the Customer and that these Terms and Conditions shall be a valid, legally binding obligation of Customer. In the event that these Terms and Conditions are not signed and returned to Metropolitan Shuttle, payment by Customer shall constitute Customer’s acceptance of and agreement to these Terms and Conditions.

13. Limitation of Liability. Customer agrees that Metropolitan Shuttle shall not be liable to Customer for special, indirect, incidental or consequential damages, and Customer hereby disclaims such damages to the full extent such may be disclaimed, even if Metropolitan Shuttle has been advised of the possibility of such damages, except in the case of gross negligence or willful misconduct of Metropolitan Shuttle. In no event shall Metropolitan Shuttle be liable for any loss in excess of the price paid for the charter for any reason whatsoever. Any and all complaints must be submitted in writing within five (5) business days after the date of the event or shall be waived by Customer.

14. Force Majeure. The time of arrival at starting point, stop-over point, destination, or return to point of origin cannot be guaranteed. Service providers are carefully selected and have instructions to drive at all times at a speed within the limits prescribed by law and compatible with safe operation. Unusual road, traffic, and weather conditions are beyond the control of Metropolitan Shuttle and the service provider, and delays occasioned by same will not be the responsibility of Metropolitan Shuttle or the service provider. Metropolitan Shuttle shall not be liable to Customer for delay or non-performance resulting from mechanical failure, road or weather conditions, labor difficulties, or any other causes or circumstances beyond its control.

15. Cancellation Policy. Cancellations must be received in writing by either fax or email. Customer shall receive a full refund for cancellations made more than 30 days prior to date of service. There shall be no refund, however, for cancellations made within 30 days prior to date of service. A change in date of service shall be deemed a cancellation.

16. Prohibited Items: The following items and activities are prohibited without the written consent of the Company: (i) Decorations; (ii) Alcoholic Beverages (a fee, per bus, may be required if alcoholic beverages are allowed by Metropolitan Shuttle and the service provider); (iii) Smoking; (iv) Glass containers; (v.) Golf shoes or other shoes with spikes; (vi) Fuel containers; (vii) Generators. No tap beer is allowed on any vehicle.

17. ADA / SPAB NOTICE. Any group that requires an ADA accessible or SPAB Certified bus and driver is requested to inform Metropolitan Shuttle in writing at the time of the reservation.

18. Copyright Notice. VCR and/or DVD equipment is installed on some of the over the road motor coaches. Request for VCR and/or DVD equipped coaches will be honored to the best of our ability, but is not guaranteed. Only non-copyrighted videocassettes are permitted. The following is important information from a Summary Statement prepared by the Film Security Office of the Motion Picture Association of America Inc. provided for your information:

By law the prerecorded video cassettes available in stores throughout the United States are for HOME USE ONLY. The U.S. Copyright Act grants to the copyright owner the EXCLUSIVE right among others, to perform the copyrighted work publicly (U.S. Code Title 17, Sections 101 and 106). Even performances in semipublic places such as clubs, lodges, factories, summer camps, and schools are public performances subject to copyright control. Companies, organizations and individuals who wish to publicly exhibit copyrighted motion pictures and audiovisual works MUST secure a license to do so. METROPOLITAN SHUTTLE AND ITS SERVICE PROVIDERS DISCLAIM ANY AND ALL LIABILITY FOR THE SHOWING OF COPYRIGHTED VIDEOCASSETTES. This requirement applies EQUALLY to profit making organizations and non-profit institutions. Purchases of prerecorded videocassettes and videodiscs do not change their obligations. In addition, public performance of videotape recordings made from televised motion pictures is a multiple copyright infringement.

19. Miscellaneous.

A. Governing Law. The rights and obligations of the parties hereto shall be interpreted, construed, and enforced in accordance with the laws of the State of Maryland. Customer irrevocably consents to the jurisdiction of the state and federal courts of the State of Maryland and in any dispute arising out of these Terms and Conditions agrees to waive the defense that such courts lack personal jurisdiction over Customer.

B. Counterparts; Facsimile. These Terms and Conditions may be executed in separate counterparts, each of which shall be deemed an original and both of which shall together constitute one and the same instrument. For the purposes of this Agreement, facsimile signatures shall be treated as original signatures.

C. No Trial by Jury. Metropolitan Shuttle and Customer each agrees to waive all rights to trial by jury in any claim, action, proceeding or counterclaim by either party against the other on any matters arising out of or in any way connected with the Event or these Terms and Conditions.

D. Entire Agreement. These Terms and Conditions, together with Metropolitan Shuttle’s Invoice/Contract, constitute the entire agreement of the parties with respect to the subject matter hereof, and supersedes any other promises, representations, or conditions in any other agreement, whether oral or written. These Terms and Conditions may be modified or amended only in a written instrument signed by both parties.

E. No Assignment. The Customer may not assign this Agreement or any of its respective rights, interests, duties or obligations hereunder without the prior written consent of Metropolitan Shuttle. Metropolitan Shuttle may assign this Agreement and any of its rights, interests, duties or obligations hereunder without the prior written consent of the Customer.



Here's what some of our customers had to say about our service: Here's what some of our customer had to say about our service:

“The bus trip was perfect. I received many comments from the attendees about how convenient the service was for our trip. I believe during our future Yankees excursions we will use your service and keep you in mind for others. Thanks!!”

Columbia University Business School

“When the Department tasked your company to come up with drivers, vans & buses to support the G20 summit on such short notice, you not only met that challenge, but were resourceful in getting us photos and bio data needed to meet the security requirements. (We have a total of 44 drivers) with only 8 DOS drivers as well as all the vehicles needed – this is indeed an accomplishment!”

G20 Summit

“I just wanted to send you a note thanking you for the great service you gave the St. David Show Choir during our recent visit to California. The buses were always nice and prompt and the bus drivers were very courteous, We hope to use your company on future visits. Thank you again.”

St. David Arizona Show Choir

“Thank you for all of your help during the past few weeks. We couldn’t have made it through L.A. Screenings … without you!”

Sony Pictures Television International

“Thank you for your kind assistance to the Office of Homeland Security. It was a pleasure working with you.”

U.S. Department of Homeland Security

“I am an attorney and the coordinator for a golf trip for our firm’s clients in Birmingham.  I was recently left in a bind with another transportation company at the last minute.  I called Metropolitan and reached Nevin.  He immediately took care of me and rectified the situation – he responded to everything quickly, got everything I needed arranged, and had a great personality while doing it.  I just wanted to drop a note since customer service can be such unrewarding work as I feel that people are quicker to point out the negatives rather than the positives in this business.  Nevin did a job well done.”

Hennessy & Roach, P.C.

“Thank you, thus far, for your shuttle services from Morehouse School of Medicine to Grady Memorial Hospital. We have received numerous of compliments of vehicles as well as time efficiency. I kindly request for shuttle driver, Isaac, to frequently transport us to our locations. He is a careful and professional driver with extensive knowledge of the downtown Atlanta area as well as familiar with our time schedule and route. Again, thank you for your services.”

Morehouse School of Medicine

“Everything went off without a hitch. Your limos and buses were perfect, and very accommodating given the flexibility we needed with the rain. By all means, I won’t hesitate to call you for anything we need or refer my friends for anything they may need in the future.”

Private event

“Things went superbly; words cannot describe how amazing things went. This was my first year to act as Social Chair and put large groups like this and then move them for a night of fun. But ya’ll helped so much with finding the extra buses I needed in such a small time, I didn’t think it could be done but ya’ll proved me wrong. Andy kept me updated and helped out more than was necessary and was right on top of everything. He helped me understand what would be needed and expected and I hope that everything on our side went well. The service was great; the bus drivers introduced themselves, gave me cell phone numbers, and were very friendly to everyone that rode. Then we were off and everything ran smoothly. I cannot stress how grateful I am and how amazing the buses were, everything went better than planned. Thank you so much for the service and you went above and beyond our standards, you have a great company and we will definitely use you in the future… maybe with a little more time to spare (haha). Thank you again and if there was anything that [you] were concerned about on our part, please let me know so I can make changes in the future.”

Oklahoma State University

“I want to take this opportunity to thank you for your help and support in coordinating the bus transportation for our employee meetings… As I mentioned to you when I first contacted Metropolitan, the drivers were late the last two years but this year, thanks to you, your driver Eric was at the facility earlier than the designated time. Because of this, our employees arrived at our main plant in a timely manner and the meetings started very promptly.”

Palladon Iron Corporation

“I wanted to thank and compliment you, your company, and most of all, your driver. Your response to our request for a quote was fast and efficient. You showed both courteous and professional service. We had already had scheduled and paid for our trip with another bus service when they cancelled three days prior to our service date. You got us back “on track” within hours of that cancellations at a competitive price. Your driver was exceptional. He was dressed in a well pressed suit, courteous beyond belief, and a excellent and safe driver. You have won all our future business.”

Hinsdale Cub Scouts

“I really appreciate the fact that you understood my concern about the driver being on-time. I was really worried that 2008 would be a repeat of 2006 and 2007 but thanks to you, everything went smoothly. I can assure you that I’ll call Metropolitan again in 2009. Thank you again for your outstanding work on this request. I enjoy working with people who pay attention to details and who make it a point to provide good customer service. You scored very high on both counts! Have a great day.”

Trojan Battery

“It was awesome. Our driver was exceptional and our bus exceeded expectations. Thanks for all your assistance and we will use you again in the future.”

Glazier Foods

“Your professionalism is greatly appreciated. It’s always a pleasure to work with  Metropolitan Shuttle!”

Mercury Marketing Resources, Inc.

“Thank you for the good service provided by Yvan last Saturday in NY. On time, friendly, clean bus…we shall surely recommend your company to others as the occasion arises.”

Hon. Consul of the Kingdom of Belgium in Illinois & Indiana

I wanted to thank you for all of your assistance with our event this past weekend. The drivers were prompt and courteous and I received more than 1 compliment about them from the graduates, especially Glenn, whom the riders found very amusing.

They were fantastic at communicating with me and making sure that we were all on the same page and I am looking forwarding to booking your company for my next event.

Red Lion-Concordia University

“We had a wonderful time this weekend and it couldn’t have happened without great transportation. I had no references and got your co. from a Google Search and we were very pleased. The driver was early, the bus was nice and clean and Danny our driver was very good and personable. Based on my experience I would use Metropolitan again and recommend to my friends.”

Spread the Word Ministries

“I didn’t want the week to end without getting I touch with you to let you know in writing how satisfied we were with everything from beginning to end… your professionalism, our changes and your willingness to accommodate them. The bus was beautiful.  Mr. Thomas, our driver was fantastic.  A total professional.  Everyone raved about how wonderful he was.  How well he managed the high volume of traffic in Manhattan on the day of our trip.  He got our group here from NY to PA happy, safe and in good time… We are planning our next event and are looking at the logistics involved of shuttling guests every hour on the hour for a 24-hour period from the NJ transit station to our next locale.  We are keeping Metropolitan Shuttle at the top of our list for all our future transportation needs.”

The Shuttah Group

The service provided was excellent. We did not have any complaints with Bus that was provided or the drivers. There was a very high level of professionalism being exemplified by the office team (Chanel) and the drivers. I would highly recommend Metropolitan Shuttle to other clients. The level of service deserves 5 stars. Thanks again!

MHI Inc.