About Metropolitan Shuttle

Get to know us! We know that it’s important to feel confident in any company with which you conduct business. Below, we offer the who, what, where, when, why and how of Metropolitan Shuttle’s bus rental services.

Who is behind Metropolitan Shuttle bus rental service?

The staff of Metropolitan Shuttle is a group of experienced, friendly and professional individuals who strive to make your ground transportation services comfortable, reliable and worry-free on every level.

What is Metropolitan Shuttle?

Metropolitan Shuttle is a nationwide bus rental and reservation service for shuttle and bus charter services that operates through a network of vendors that specialize in group travel throughout the major metropolitan areas in North America. We offer a variety of ground transportation that accommodates groups of all sizes with a wide variety of bus rental options from our fleet.

Safe, cost-effective and reliable transportation is our priority; since Metropolitan Shuttle’s founding twelve years ago, we’ve been working hard to establish relationships with hundreds of professional charter bus operators nationwide.

What are people saying about Metropolitan Shuttle’s bus rental services?

We have been satisfying customers for over a decade and are flooded with positive feedback! Don’t take our word for it, see customer reviews on their bus rental experience.

Where does Metropolitan Shuttle operate for bus rental?

Metropolitan Shuttle has an extensive network of vendors that can provide ground transportation services in every major metropolitan area in North America anywhere in the United States or Canada.

When is the best time to plan your travel with Metropolitan Shuttle?

Now (or whenever is convenient for you). You can contact us by phone, email, postal mail or through our website. We’re always happy to help with all of your transportation needs whether you need a 20 passenger bus rental or a school bus rental we can help!

Why would you want to work with Metropolitan Shuttle?

Our experience and reputation speaks for itself.

  • 2007: Metropolitan Shuttle became one of seven companies nationwide that were awarded a federal GSA contract on schedule 411-1.
  • 2008: When President Barack Obama celebrated his inauguration, we provided services for FEMA, the FBI and the Washington, D.C. metropolitan police force.
  • 2010: We became the sole transportation services company in the country with a Walmart vendor number for providing transportation services for America’s largest company.
  • 2012: Metropolitan Shuttle contracted with the City of New York for transportation services in the wake of Hurricane Sandy. As well, we started an extensive contract with the Detroit VA Hospital for shuttle services, complementing those we were providing to the VA Hospital in Palo Alto.

We manage a network of operators, rather than owning our own vehicles. Therefore, we are flexible with respect to finding the vehicle that is the best fit for your needs and a driver who is experienced and ready for your trip. We’re not trying to “sell” you a rental service based on what we have available – we listen to what you want, determine the best vehicles based on your requested size and features and provide unrivaled customer service and reliability for a “customized” bus rental.

To ensure safety and reliability, we routinely review available safety and registration information published by the Federal Motor Carrier Safety Administration (FMCSA), as well as periodically verify insurance policies and references on the bus company vendors within our network. In essence, we work with our network vendors every day so that we know first-hand who delivers and who doesn’t. Our experience in providing your group with transportation you can count on is one of the key benefits we offer.

Safe, cost-effective and reliable transportation is our priority; since Metropolitan Shuttle’s founding twelve years ago, we’ve worked hard to establish relationships with hundreds of professional charter bus operators nationwide in order to provide spectacular bus rental service to our clients.

How do we operate your bus rental?

You request a quote, and we comb through our network of vendors to find exactly what you’re looking for. Metropolitan Shuttle acts as a reservation system that can source exactly what you need for your bus rental—no more, no less. If there’s a particular size or type of vehicle that you require, or you’re searching for transportation in a specific city, let us do the legwork for you. That way, you’re not wasting precious time doing research on bus rentals and you will find exactly the right vehicle with the features necessary for your event.

In addition, we use centralized billing so that you need not pay for each ride individually. You will get an itemized quote for all of the transportation for the duration of your event. You will make a single payment through Metropolitan Shuttle, and we will ensure that every ride is ready and waiting.

Please feel free to contact us with any questions or concerns, big or small. Our friendly staff will be happy to help you!

Here's what some of our customers had to say about our service: Here's what some of our customer had to say about our service:

“The bus trip was perfect. I received many comments from the attendees about how convenient the service was for our trip. I believe during our future Yankees excursions we will use your service and keep you in mind for others. Thanks!!”

Columbia University Business School

“When the Department tasked your company to come up with drivers, vans & buses to support the G20 summit on such short notice, you not only met that challenge, but were resourceful in getting us photos and bio data needed to meet the security requirements. (We have a total of 44 drivers) with only 8 DOS drivers as well as all the vehicles needed – this is indeed an accomplishment!”

G20 Summit

“I just wanted to send you a note thanking you for the great service you gave the St. David Show Choir during our recent visit to California. The buses were always nice and prompt and the bus drivers were very courteous, We hope to use your company on future visits. Thank you again.”

St. David Arizona Show Choir

“Thank you for all of your help during the past few weeks. We couldn’t have made it through L.A. Screenings … without you!”

Sony Pictures Television International

“Thank you for your kind assistance to the Office of Homeland Security. It was a pleasure working with you.”

U.S. Department of Homeland Security

“I am an attorney and the coordinator for a golf trip for our firm’s clients in Birmingham.  I was recently left in a bind with another transportation company at the last minute.  I called Metropolitan and reached Nevin.  He immediately took care of me and rectified the situation – he responded to everything quickly, got everything I needed arranged, and had a great personality while doing it.  I just wanted to drop a note since customer service can be such unrewarding work as I feel that people are quicker to point out the negatives rather than the positives in this business.  Nevin did a job well done.”

Hennessy & Roach, P.C.

“Thank you, thus far, for your shuttle services from Morehouse School of Medicine to Grady Memorial Hospital. We have received numerous of compliments of vehicles as well as time efficiency. I kindly request for shuttle driver, Isaac, to frequently transport us to our locations. He is a careful and professional driver with extensive knowledge of the downtown Atlanta area as well as familiar with our time schedule and route. Again, thank you for your services.”

Morehouse School of Medicine

“Everything went off without a hitch. Your limos and buses were perfect, and very accommodating given the flexibility we needed with the rain. By all means, I won’t hesitate to call you for anything we need or refer my friends for anything they may need in the future.”

Private event

“Things went superbly; words cannot describe how amazing things went. This was my first year to act as Social Chair and put large groups like this and then move them for a night of fun. But ya’ll helped so much with finding the extra buses I needed in such a small time, I didn’t think it could be done but ya’ll proved me wrong. Andy kept me updated and helped out more than was necessary and was right on top of everything. He helped me understand what would be needed and expected and I hope that everything on our side went well. The service was great; the bus drivers introduced themselves, gave me cell phone numbers, and were very friendly to everyone that rode. Then we were off and everything ran smoothly. I cannot stress how grateful I am and how amazing the buses were, everything went better than planned. Thank you so much for the service and you went above and beyond our standards, you have a great company and we will definitely use you in the future… maybe with a little more time to spare (haha). Thank you again and if there was anything that [you] were concerned about on our part, please let me know so I can make changes in the future.”

Oklahoma State University

“I want to take this opportunity to thank you for your help and support in coordinating the bus transportation for our employee meetings… As I mentioned to you when I first contacted Metropolitan, the drivers were late the last two years but this year, thanks to you, your driver Eric was at the facility earlier than the designated time. Because of this, our employees arrived at our main plant in a timely manner and the meetings started very promptly.”

Palladon Iron Corporation

“I wanted to thank and compliment you, your company, and most of all, your driver. Your response to our request for a quote was fast and efficient. You showed both courteous and professional service. We had already had scheduled and paid for our trip with another bus service when they cancelled three days prior to our service date. You got us back “on track” within hours of that cancellations at a competitive price. Your driver was exceptional. He was dressed in a well pressed suit, courteous beyond belief, and a excellent and safe driver. You have won all our future business.”

Hinsdale Cub Scouts

“I really appreciate the fact that you understood my concern about the driver being on-time. I was really worried that 2008 would be a repeat of 2006 and 2007 but thanks to you, everything went smoothly. I can assure you that I’ll call Metropolitan again in 2009. Thank you again for your outstanding work on this request. I enjoy working with people who pay attention to details and who make it a point to provide good customer service. You scored very high on both counts! Have a great day.”

Trojan Battery

“It was awesome. Our driver was exceptional and our bus exceeded expectations. Thanks for all your assistance and we will use you again in the future.”

Glazier Foods

“Your professionalism is greatly appreciated. It’s always a pleasure to work with  Metropolitan Shuttle!”

Mercury Marketing Resources, Inc.

“Thank you for the good service provided by Yvan last Saturday in NY. On time, friendly, clean bus…we shall surely recommend your company to others as the occasion arises.”

Hon. Consul of the Kingdom of Belgium in Illinois & Indiana

I wanted to thank you for all of your assistance with our event this past weekend. The drivers were prompt and courteous and I received more than 1 compliment about them from the graduates, especially Glenn, whom the riders found very amusing.

They were fantastic at communicating with me and making sure that we were all on the same page and I am looking forwarding to booking your company for my next event.

Red Lion-Concordia University

“We had a wonderful time this weekend and it couldn’t have happened without great transportation. I had no references and got your co. from a Google Search and we were very pleased. The driver was early, the bus was nice and clean and Danny our driver was very good and personable. Based on my experience I would use Metropolitan again and recommend to my friends.”

Spread the Word Ministries

“I didn’t want the week to end without getting I touch with you to let you know in writing how satisfied we were with everything from beginning to end… your professionalism, our changes and your willingness to accommodate them. The bus was beautiful.  Mr. Thomas, our driver was fantastic.  A total professional.  Everyone raved about how wonderful he was.  How well he managed the high volume of traffic in Manhattan on the day of our trip.  He got our group here from NY to PA happy, safe and in good time… We are planning our next event and are looking at the logistics involved of shuttling guests every hour on the hour for a 24-hour period from the NJ transit station to our next locale.  We are keeping Metropolitan Shuttle at the top of our list for all our future transportation needs.”

The Shuttah Group

The service provided was excellent. We did not have any complaints with Bus that was provided or the drivers. There was a very high level of professionalism being exemplified by the office team (Chanel) and the drivers. I would highly recommend Metropolitan Shuttle to other clients. The level of service deserves 5 stars. Thanks again!

MHI Inc.